Privacy Policy

1. Information We Collect

We collect information from you in several ways when you interact with our website, online booking engines, or salon services:

A. Personal Information You Provide Voluntarily

• Contact Information: Name, email address, phone number, and physical mailing address.
• Appointment & Booking Details: Preferred appointment dates/times, selected scalp or hair services (e.g., Refresh Head Spa, Signature Head Spa, Textured Hair Wellness Head Spa), and provider preferences.
• Payment Information: Payment card details, billing address, and transaction history collected securely via our third-party scheduling and payment processor (GlossGenius).
• Scalp & Wellness Intake Data: Optional health, allergen, scalp condition, or hair care notes provided during booking or consultation to customize your scalp ritual.

B. Automatically Collected Information & Tracking

When you access our site, we automatically collect device and session data:

• Usage & Analytics Data: IP address, browser type, operating system, referring URLs, page views, and duration of visit.
• Analytics Tools: We use Google Analytics to understand site traffic and usage patterns, as well as Microsoft Clarity to analyze user behavior through session recordings and visual heatmaps.
• Cookies and Tracking Technologies: We use cookies, scripts, and local storage to keep our site secure, remember your preferences, and process analytics. You can manage your cookie preferences through your browser settings or our site's cookie banner.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Processing online bookings, appointment confirmations, reminders, deposit processing, and client consultations.
• Personalized Care: Customizing scalp treatments based on intake notes or scalp camera analysis.
• Customer Communication: Sending appointment confirmations, SMS updates, service follow-ups, and responding to inquiries.
• Website Improvement: Analyzing website performance, user interaction, and technical stability using Google Analytics and Microsoft Clarity.
• Legal & Operational Compliance: Preventing fraud, adhering to state business requirements, and enforcing salon policies.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers who assist us in operating our business:

• Booking & Payment Processors: GlossGenius (for scheduling appointments, secure payment processing, and SMS reminders).
• Analytics & Performance Providers: Google Analytics and Microsoft Clarity (for aggregated traffic analysis and user session insights).
• Legal Obligations: If required by law, subpoena, or government regulation, or to protect the rights, property, and safety of Haines City Head Spa, our clients, or the public.

4. Cookies & Consent Management

Our site uses cookie consent management to respect your privacy preferences:

• Essential Cookies: Necessary for the site to function properly.
• Analytics Cookies (Google Analytics & Microsoft Clarity): Only loaded upon consent where required by privacy regulations. You can opt out or modify cookie permissions via your browser settings at any time.

5. Data Security & Retention

We maintain appropriate administrative, technical, and physical security measures to safeguard your personal data. Payment transactions processed through third-party platforms adhere to PCI-DSS compliance standards. We retain personal information only as long as necessary to fulfill appointment history, legal obligations, or customer service requirements.

6. Your Rights & Choices

Depending on your location, you have rights regarding your personal information:

• Access & Correction: You may request access to or correction of your personal information.
• Opt-Out of Marketing: You can opt out of promotional emails or text messages by following the unsubscribe instructions in those communications or contacting us directly.
• Cookie Control: You can disable non-essential cookies via your web browser settings.

7. Children's Privacy

Our services for minors (e.g., Kid’s Head Spa) must be booked and authorized by a parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without verified parental consent.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Updated policies will be posted on this page with a revised "Last Updated" date.